FAQ (Frequently Asked Questions)
Yes. The information you enter is kept secure and is used only to obtain the NZeTA you have requested. Our online portal is protected with SSL encryption, so your personal and passport details are encrypted while they are transmitted, and access to that data is strictly limited.
Payments are handled through a secure, PCI-compliant gateway, and we do not store your full bank or card details on our servers. We never sell your information, and it is shared only as necessary to submit your application to Immigration New Zealand. As with any online service, we recommend applying over a trusted internet connection and keeping your confirmation email safe. If you have questions about privacy or how your data is handled, please contact us — we are always happy to explain.
Your NZeTA application was rejected but you still want to travel to New Zealand?
Do I get a refund in the event of a cancellation?
When is the best time to travel to New Zealand?
What currency is used in New Zealand?
Is there transport in New Zealand?
Do I need to be vaccinated before traveling to New Zealand?
I'm traveling with medication, what should I consider?