FAQ (Frequently Asked Questions)
Rejections are uncommon — the great majority of NZeTA applications are approved, usually within a few days. It is unusual for an application to be declined, and when it does happen Immigration New Zealand generally does not state the specific reason, so it can be difficult to know exactly why.
Common contributing factors can include entering details that do not match your passport, a previous immigration or criminal issue, or not meeting one of the visa-waiver conditions. If your application is refused, you are not out of options: you can apply for a standard New Zealand visitor visa instead, which involves more documentation and a longer processing time but is assessed on its own merits. If your rejection appears to be the result of a simple data-entry error, contact us and we will help you review it before you decide on your next step.
How long does it take to apply for a New Zealand ETA for US residents?
Do I need an ETA for New Zealand if I am transiting through New Zealand?
Can US (United States) citizens re-enter the New Zealand Electronic Travel Authorization (NZeTA)?
When can you apply for an NZeTA?
Do I need an NZeTA to travel from the US (United States) to New Zealand on a cruise?
What are the steps to apply for a New Zealand eTA from the US?
How long before departure should I apply for the visa?
What is the NZeTA suitable for?